Shop Manager

Position: Shop Manager – Retail Fashion
Location: Nairobi CBD
Salary: KES 30,000 net

About the Client:
Our client is a growing retail fashion business with four shops in Nairobi CBD and a thriving online store, offering a curated range of quality fashion products to both walk-in and online customers. They are seeking an experienced Shop Manager to lead their in-store team, enhance customer experience, and drive sales performance.

Role Summary:
The Shop Manager will oversee daily operations of the store, manage and motivate the sales team, and ensure excellent customer service. The ideal candidate should have a strong background in retail fashion, demonstrate leadership skills, and possess a keen eye for store presentation and sales growth.

Key Responsibilities:

• Manage daily store operations, ensuring smooth functioning and adherence to company standards.

• Lead, coach, and motivate the in-store sales team to achieve individual and store sales targets.

• Deliver exceptional customer service by resolving issues and ensuring a welcoming environment.

• Monitor inventory levels, stock replenishment, and visual merchandising standards.

• Analyze sales performance and provide regular reports to senior management.

• Implement and maintain operational procedures and compliance with company policies.

Requirements:

• Diploma in Business Management or related field.

• Minimum of 3–5 years’ experience in retail management, preferably in fashion.

• Strong leadership, coaching, and team management skills.

• Excellent communication, interpersonal, and problem-solving skills.

• Results-driven with a proven track record of achieving sales targets.

• Ability to maintain store standards in merchandising, organization, and cleanliness.

• Age 30 years and above preferred.